What is the LonelyNights Subscription Box?

LonelyNights is a subscription box containing luxury lingerie, a novel and a gift. We change things up every month to keep things exciting, so every delivery is a special surprise. Depending on your choice of box, we can send you anything from one pair of frillies to bodysuits, bra sets and baby dolls.

Do you ship internationally?

Charges do apply for international orders. Please see Shipping Policy

How can I manage my subscription?

Your subscription box plan can be managed through your account. Subscriptions can be postponed or cancelled at any time. 

How long do I have to subscribe for?

One, two, three months? This is entirely your choice with no fuss cancellation.

What if I am unsure about my size?

If our current size guide poses any confusion, then please feel free to Contact Us.

When will my lingerie subscription box be delivered?

Once you have completed your purchase, your lingerie subscription box will be shipped on the 1st of each month. After each renewal and payment confirmation, which is typically the 28th of your billing cycle, your box will be shipped around the 1st. For UK addresses, please allow 2-3 working days from shipment for delivery. International deliveries usually take 5-7 working days but are subject to custom clearance in your country of residence. Please note, we cannot guarantee that there will be no unforeseen circumstances which may result in the delay of your package arriving.
We may from time to time skip a renewal due to unforeseen circumstances without notice. The subscription will restart automatically the following month.

How do I return or exchange?

We endeavour to make returns & exchanges as easy as possible for you. You have 30 days from the date you receive your order to return or exchange your items. All items received after this date will not be eligible for refunds. Your items must not have been worn and still have all tags attached with the original packaging.
LonelyNights cannot be held responsible for any items lost in transit and as such we recommend using registered post when returning items. Cost of shipping for returns and exchanges is non-refundable, however exchanged items will be sent back to you by standard post free of charge.

How can I contact the Customer Services team?

Any medium you see fit, either through social media, our site or direct email: hello@lonelynights.co.uk. We're completely transparent, all questions will be answered.

How do I Subscribe? 

Simply follow the flow of the site, checkout is like any other checkout process.

How much does it Cost?

Subscriptions start from as little as £39.99 per month and up-to £49.99.

How does Recurring payments work?

When purchasing your first subscription, you give us permission to automatically charge your credit card each cycle until you notify us otherwise. So recurring payments is a service that charges your account monthly, quarterly or even annually. Similar to Netflix, Amazon Video and any other box model. LonelyNights typically charges on the 28th of your billing cycle and items dispatched on the 1st.

Can I cancel my Subscription?

Of course you can but we’ll be sad to see you go. You are able to manage this via your account.